Exchange & Return Policy - Fruits Bouquet
1. Exchange Policy
- Customers have the right to exchange products within (7) days of receipt.
- The product must be in its original, unused condition to qualify for an exchange.
- The store reserves the right to inspect the product before completing the exchange.
- The consumer bears all shipping costs for exchanges (including international shipping).
- In case of a defect or a wrong order, the store will compensate the customer and cover all costs.
2. Return Policy
- Customers may return products within (7) days of receipt.
- The product must be in its original, intact condition.
- Shipping costs incurred during the return process are the responsibility of the customer.
- Refunds are processed after the product is received and its condition is verified by the store.
3. Cases where Returns or Exchanges are Not Allowed
- Custom-made products or special bouquets tailored to customer specifications (unless defective).
- Damage caused by improper handling or storage by the customer.
- Food & Perishable Items: Due to health and safety regulations, fresh juices and food products cannot be returned or exchanged once received, unless they are defective or incorrect.
